SHIPPING POLICIES

At www.valentinaosorio.com , we are committed to meeting delivery times, so if you are not present to receive your order on the day it arrives, the carrier will be authorized to leave it at the gate of the address indicated. We know how important it is to you and that you would not like to wait until the next opportunity to receive it.

SHIPPING TIMES: 3-5 business days

RATES:

Shipping to Bogotá DC: 24 hours $15,000

Standard Shipping Bogotá DC: $10,000

Rest of the country: $20,000

At VALENTINA OSORIO we want to ensure that your order is delivered within the agreed time. If we need to contact you to notify you of any new developments regarding your order and we are unable to find you within a month, we will proceed with a refund. If payment was made by credit card, a reversal of the payment will be requested from the payment platform or the payment method used.
In our online store we want to deliver your order in the shortest time possible, that is why our delivery promise is between 3 5 business days. Occasionally, new developments occur that prevent us from fulfilling our promise, however, we want to assure you that this time will not exceed the 30-day period granted by the Consumer Statute for the delivery of your purchase.